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Service Quality Initiatives |
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A great deal of attention is paid towards designing Standard Operating Procedures (SOP) at Expressit. This SOP is documented using ISO 9000 standards and circulated to all the operating unit heads. Training in SOP, constant audits, identifying deviations and promptly implementing Corrective Action Plans is the hallmark of Expressit’s approach ensuring service quality which is superior to what is currently offered by others in the Industry, and which has helped it gain customer confidence.
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Seamless integration with the IT capability and effective use of the Internet have given the company an edge over its competitors and is viewed as being on par, in terms of capability, reliability, responsiveness and quality consciousness with the leader in the industry. |
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Cross Functional National Service Quality team comprising Operations, Customer Relations, Marketing, Accounts and IT professionals has been set up to monitor and achieve key bench-mark parameters determining superior service quality. |
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Service Quality Index (SQI) report of every branch across the network is created and relays this information. |
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Quality Audit and Training team (QAT) has been set up. The brightest minds from across the enterprise customers have been inducted into this team. |
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Contact Us |
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For any further query or information, you may please contact us on +91-22-3081 3081 or at the address mentioned below. Alternatively, you may send an email to Customer Service.
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ExpressIt Logistics Worldwide Ltd., |
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Corporate Office |
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Expressit Logistics Worldwide Ltd.
Karmayog Building
Parsi Panchayat Road
Andheri (E),
Mumbai – 400 069.
Maharashtra
India
Tel:28218754/28216298(board line)
30813091,30813081-Mumbai Customer Support
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West Region |
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Mumbai Regional Office |
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Expressit Logistics Worldwide Ltd.
Sona Udyog Premises Co-operative Society Ltd.
Gala No. 19, Ground Floor,
Parsi Panchayat Road,
Andheri (E),
Mumbai – 400 069.
Maharashtra
India
Tel:022-28218754/28216298 |
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Pune Regional Office |
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Expressit Logistics Worldwide Ltd.
Shop No.56, Ground Floor,
Ashoka Pavillion, Dr.Ambedkar Road,
Camp,
Pune - 411001
Maharashtra
Tel : 020 - 32313536 - Pune Customer Service |
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East Region |
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Kolkata Regional Office |
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Expressit Logistics Worldwide Ltd.
Mondalgathi, Kaikhali,
VIP Road, PO Airport
Kolkata - 700052
West Bengal
India
Tel : 033 - 32559976/32944532 - Kolkata Customer Service
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South Region |
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Chennai Regional Office |
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Expressit Logistics Worldwide Ltd.
S.P.Arcade No 37,
Pazhandi Amman Kovil St,
Adambakkam
Chennai - 600 088
Tamil Nadu
India
Tel :044-42692028/42692031(board line)
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Bangalore Regional Office |
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Expressit logistics worldwide Ltd
Shop No:02,Ground floor,
Airport Exit Main Road,
Konenagrahara, H.A.L Post
Bangalore - 560017.
Karnataka
India
Tel :080-41258204/41258760 (board line)
080-25227682/25227683/32528994/32420147 - Banglore Customer Service |
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Hyderabad Regional Office |
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Expressit Logistics Worldwide Ltd.
12/2 RT, Begumpet,1ST Floor,
Prakash Nagar,
Opp Old Airport Road,
Hyderabad - 500016
Andhra Pradesh
India
Tel : 040 - 30584904/30584905/30584899
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North Region |
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Delhi Regional Office |
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Expressit Logistics Worldwide Ltd.
A-200,Gali no-10,
Road No-4, Mahipalpur
New Delhi-110037
India
Tel :011 - 46099517/46099516/46099512/46099511 - Delhi Customer Service
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